Shipping & Returns

Shipping

FREE shipping, for orders over $150!

Canada shipping time and options:

  • FREE for orders over $150 using Regular Parcel (2-8 days)
  • $ 12.99 Regular Parcel (2-8 days)

United States shipping time and options: 

  • FREE for orders over $150 using Tracked Packet or Expedited Parcel (4-7 days)
  • $13.99 Tracked Packet or Expedited Parcel (4-7 days)

Note that duties and taxes for international orders are the responsibility of the purchaser and are not included.

 

 

RETURNS

 

Adaptive Comfort Clothing wants you to be completely satisfied with your new clothing and offers a 30-day return or exchange policy on most items.

To be eligible for a return, your items must meet the following criteria:

  • Items must have been purchased within the last 30 days
  • Items must be in unused, unworn and unwashed condition
  • Items must have their retail tags still attached
  • Items must not be labeled
  • Items must be free of offensive scents such as smoke, pet or body odors

 

Final Sale Items

Please note that the following items are final sale and cannot be returned or exchanged:

  • Sale, reduced or discounted items
  • Socks
  • Undergarments

 

How to Return/Exchange Your Item(s)

Please call us at 604-984-8211 to confirm your return meets the required criteria for return or exchange. Once confirmed, please mail your item to:

Adaptive Comfort Clothing Attn: Returns

1124 Lonsdale Ave, Suite 102B

North Vancouver, BC

V7M 2H1, Canada

Please include your name, phone number, address and a copy of your invoice/receipt.

 

We are not responsible for return shipping costs or items lost in the mail and recommend that you purchase parcel tracking on your return shipment. We reserve the right to refuse returns or exchanges at our sole discretion and will contact you by phone regarding any issues with your return.

Returns and exchanges are processed within 3 business days of receipt. Refunds are issued by the same form of payment. Please allow 2 to 4 weeks altogether.